Norwalk, CT, December 30, 2011— TeleFinity announced today that TMC, a global, integrated media company, has named InFinity Call Center as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

InFinity is an intelligent VoIP Call Center based on SIP; it helps companies to increase customer satisfaction and service excellence, eliminate Call Center complexity and cut both ownership and running costs. It is an affordable Call Center that addresses small to large-scale organizations.

“We are happy to achieve product of the year awards from the leading media company in Telephony and Customer Interaction Solutions– TMC, TMC has a solid reputation in industry that provides the most complete, most objective, and most definitive product reviews in the trade,” said Waseem Al-Ghanem, CEO, TeleFinity.

“TeleFinity was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. InFinity Call Center has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and TeleFinity has earned its place with this distinguished honor.”

The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.


About TeleFinity
TeleFinity is a global leader in providing the next generation computer telephony solutions that delivers state-of-the-art, robust, reliable, scalable and cost effective products. TeleFinity has more than 1,000 successful installations and more than 20,000 operating channels all over the world. TeleFinity develops, integrates, deploys and supports pre and post sales solutions that help business to become more efficient and effective, in a wide range of industries including: Contact Centers, Telecom/IT, Banking/Finance, Government, Healthcare, Insurance, Hospitality, Transportation and others.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.


Company Contact:
Hani Al-Ghanem
Sales & Executive Manager
+962 6 534 9110, ext. 207
hani.ghanem@tele-finity.com

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com