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..:: TeleFinity Selects Emerging as a Distribution Partner in Three Arab Countries ::..
 Amman, Jordan. 7th Jan,
2009
Part of its regional expansion strategy TeleFinity the global leader in providing the next generation computer telephony solutions announces entering into a distribution partnership agreement with Emerging Technologies, the leading regional Technology & Communications Company. Under the agreement Emerging will become a Golden partner for TeleFinity, in the kingdom of Saudi Arabia (KSA), UAE and Egypt. In which they will distribute TeleFinity’s state-of-the-art call, radio and fax logging solution LogFinity, Emerging is leader in voice recognition software, where it develops and deploys fully automated voice recognition applications. LogFinity is fully integrated with Telecom solutions and with a wide range PBX vendors and protocols from TDM to IP, such as: Alcatel-Lucent, Avaya, Siemens, Ericsson, Cisco, Nortel and SIP. “We were looking for cutting-edge recording system to complement our current Telephony and call center offerings.” Said Mansour Ebaid. CEO of Emerging Technologies. He Added” We found what we wanted in TeleFinity LogFinity, which also matches exactly our customer needs.” LogFinity is a digital phone and radio recording system that records, analyzes and evaluates communications. It includes: LogFinity Pro, LogFinity IP, LogFinity Enterprise, and LogFinity Add-Ons: 911 Emergency Recording, Quality Management, and Fax Recording. ” Emerging Technologies is a regional innovative company that has partnerships with many global companies not just in reselling but also solutions development.”Said Waseem Al-Ghanem Founder and CEO of TeleFinity. Emerging Technologies has a partnership with NUANCE a leading US based speech recognition company, in which they co-developed Arabic speech recognition solution. “The combination of Emerging Technologies’ market position, reputation and skilled staff of industry-accredited professionals, provides TeleFinity with a strong regional partner and positions both companies to better serve the telephony and call Center booming Arab market.” Said Mohamad AlNajar Sales and Marketing Director of TeleFinity. “With this partnership, both TeleFinity and Emerging Technologies will be able to benefit from this booming market.“He added. LogFinity enables big to small organization to capture telephone, radio, and fax conversations for virtually any purpose, whether they are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect the organization from serious lawsuits. Emerging Technologies’ Golden distributor partnership level with TeleFinity, is part of TeleFinity’s partnership program that includes: Authorized, Bronze, Silver, Gold and Premium distributors. This partnership is part of the regional expansion strategy for TeleFinity in 2008 where it signed two more partnerships with leading telecommunication suppliers in the region. TeleFinity plan for 2009 is to further expand it partnerships in the Arab region and beyond. Besides LogFinity, TeleFinity offers several other Telephony solutions, ActFinity: a leading IVR solution, ConFinity: the call accounting and billing solution, ConFinity: the teleconference solution, and ActFinity HP: the health care dictation solution. In 2009 TeleFinity plans to enter the Enterprise software market with its own customer relationship management (CRM) solution, Human resource (HR) solution and content management system (CMS). About TeleFinity TeleFinity is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D, it delivers state-of-the-art, robust, reliable, scalable and cost effective products, in the sector of telephony communications. We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others. URL: www.tele-finity.com |
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