Blogs

TeleFinity - Bridge The Gap
31 03 2019
Posted by TeleFinity News
01
Learn how the right systems and tools can improve your customer service efforts

Want to learn more about how the right systems and tools can improve your customer service efforts and increase your bottom line profits? Businesses Lose $75 Billion Due to Poor Customer Service What are the top customer complaints? • Customers don’t feel appreciated. • Customers are not able to speak to a person who can...

31 03 2019
Posted by TeleFinity News
02
TeleFinity Contact Center 2.1!

In this new release, we’re giving our clients even more ways to optimize their customer service strategies, streamline their processes, and understand their KPIs. What’s New? • A new intuitive web interface that consolidates the Contact Center, CRM, Ticketing, IVR, Call Recording and ERP systems in one platform • A dynamic dashboard that allows users...

31 03 2019
Posted by TeleFinity News
03
Umniah-TeleFinity Partnership to deliver Cloud Contact Center in Jordan!

This month, we’re putting the spotlight on our state-of-the-art cloud-based contact center. We’ve partnered with Umniah, a telecom operator in Jordan, to provide our clients with unparalleled customer service tools and systems. Through collaboration with the TeleFinity, our clients can offer their customers a wide variety of contact center options, including Voice, Email, Fax, SMS...