Want to learn more about how the right systems and tools can improve your customer service efforts and increase your bottom line profits? Businesses Lose $75 Billion Due to Poor Customer Service What are the top customer complaints? • Customers don’t feel appreciated. • Customers are not able to speak to a person who can...
In this new release, we’re giving our clients even more ways to optimize their customer service strategies, streamline their processes, and understand their KPIs. What’s New? • A new intuitive web interface that consolidates the Contact Center, CRM, Ticketing, IVR, Call Recording and ERP systems in one platform • A dynamic dashboard that allows users...
This month, we’re putting the spotlight on our state-of-the-art cloud-based contact center. We’ve partnered with Umniah, a telecom operator in Jordan, to provide our clients with unparalleled customer service tools and systems. Through collaboration with the TeleFinity, our clients can offer their customers a wide variety of contact center options, including Voice, Email, Fax, SMS...