Want to learn more about how the right systems and tools can improve your customer service efforts and increase your bottom line profits?
What are the top customer complaints?
• Customers don’t feel appreciated.
• Customers are not able to speak to a person who can provide them the answers they are looking for.
• Customers experience rude and unhelpful employees.
• Customers are being passed around to multiple people.
The TeleFinity suite of customer service tools and systems is designed to help bridge the gap between the customer and the company, minimizing these customer service complaints.
“It starts with access. Clients should have 24/7 access to most services and products. This should include the ability to complete routine transactions through multiple digital channels, including mobile. Yes, it’s important to make physical offices warm and inviting, but in today’s environment, the ultimate customer service is saving a client the time and effort of having to visit an office.”