In this new release, we’re giving our clients even more ways to optimize their customer service strategies, streamline their processes, and understand their KPIs.
• A new intuitive web interface that consolidates the Contact Center, CRM, Ticketing, IVR, Call Recording and ERP systems in one platform
• A dynamic dashboard that allows users to design their own KPIs
• New reporting module that allows users create unlimited number of fully customized reports
• The ability to host multiple companies in one platform